HELP / FAQ
Price Change Disclaimer
Prices are subject to change without notice. If, within 7 days of the shipment date of your purchase from Manhattan Home Design, you see the same item for less on our website, we'll refund the difference between the two prices. Only one price adjustment per item.
How can I order?
We accept orders 24 hours a day, 7 days a week via our secure website. You may also call us toll free at (800) 917-0297 to request a sales representative to assist you with your purchase.
How can I cancel or update an order I placed online?
To cancel or change an order, please send a e-mail to our Customer Service department at email@example.com. You may also call us at 646-233-1393
How can I track my order?
You can check the status of any order after you create an account � whether it was placed by phone, mail or via our website � at FedEx.com or UPS.com by signing in with your tracking number. This will automatically link you into the order status and tracking section.
Which credit cards do you accept?
We accept Visa, MasterCard and American Express. Please remember the address in the "Bill To" section of the order form must match the address on file with your credit card company.
When will my credit card be charged?
On smaller items, your credit card will be charged once the item ships. Items such as small home d�cor items, kitchenware, and personal accessories fall into this category. Your credit card will get charged 12-48 hours after you place an order for a large item such as a major piece of furniture or other item that needs to be customized or shipped via special ground carrier.
You will receive a confirmation email for your order once it has been processed and shipped. You may check the status of your order at any time, and you may reach us by phone at 646-233-1393 to speak with a customer service representative.
Is it safe to order from you over the Internet?
Absolutely. We use SSL (Secured Socket Layer) which encrypts the information that you enter. This is the same level of protection used by banks and financial institutions to ensure that your bank account information can be viewed online. We also do not store credit card information on our web servers. Once an order is placed the credit card number is immediately masked and cannot be fully accessed even by us.
What does it mean if my item is back ordered?
We strive to keep our site up to date and accurate. When we know that items are unavailable we immediately mark the item as such. However, on occasion our suppliers are out of stock prior to notifying us. Should this ever happen, we will notify you as soon as we are made aware that an item is on back order. We will be happy to provide you a full refund or you may wait until the item becomes available. It is entirely your choice.
What happens if my item is out of stock?
It is sometimes difficult to ensure stock availability because we are an online retailer. You may call or email us at any time to ensure stock availability. If you item is out of stock we can provide you with an estimated delivery date.
What happens if I receive my product and it has been damaged in transit?
In the event that something unexpected happens during transit, please refuse delivery of damaged or defective merchandise and notify us immediately. Our customer service staff will work with you to arrange a return, replacement or credit. We take great care to package shipments so that they arrive safely. Customers are responsible for the safe return of merchandise to our warehouse, so please save the original packing materials. Otherwise you may have to provide supplementary packing materials if the outer carton has been worn, or you will be responsible for costs for new packaging.Failure to return the damaged item will result in an additional charge to your credit card for the non-returned item.
What method of shipment do you use?
We use FedEx, UPS, LTL shipping companies or moving companies, depending on the type of product.
Will the trucking companies deliver inside my house?
Our shipping service will call at least 24 hours in advance to schedule a shipping date and time. This service will deliver outside your home while you are present and you will be required to bring the pieces inside. SAME DAY White Glove Service is an additional option in which our delivery team will bring the pieces inside, unpack them, assemble and place them and finally remove all packaging materials.
How much is shipping?
Standard Shipping is $99.00 for all products to most locations in the continental US. If you live in a remote location, please refer to our Terms & Conditions for a list of zip codes.
How will my larger items, such as furniture, ship?
When possible, your package will ship via FedEx; doorstep service is usually available. FedEx will not notify you prior to delivery.
Common carrier truck deliveries are performed by a trucking company contracted by our suppliers. This service will deliver to the nearest concrete, dry location at the entrance to your residence.
Deliveries are to ground floors only. A signature is required at the time of delivery. Common carrier deliveries are only performed Monday through Friday. An appointment by telephone is usually scheduled by the freight company, however it is not guaranteed. Inside delivery can be arranged, please call for details.
Can I get delivery inside my residence?
Yes, simply call our our customer service department at 646-233-1393, and the delivery team will deliver and install your order inside your home (Available only in New York City)
What is SAME DAY White Glove delivery service?
White Glove Delivery provides in-home delivery and light assembly of most furniture and related items as well as removal of all packaging materials.
Your item(s) will be transported to a local delivery agent via a line-haul carrier. The local delivery agent will thoroughly inspect the items to assure that they are in deliverable condition. The local delivery agent will call you to schedule a delivery appointment.
Deliveries are made between the hours of 9AM to 7 PM, Monday through Friday and will be scheduled as a 4 hour window. Upon delivery please inspect the item(s). You will be required to sign a Proof of Delivery receipt. Please note any damage on this receipt or, if refusing a delivery due to damage please note refused due to damage on the receipt.
Please inspect the merchandise thoroughly prior to the delivery agent's departure. The delivery company will exercise due care at all times while on the property or in the residence of the member, leaving no debris or packaging materials behind.
Additional delivery fees are required if you are located outside of a regular delivery service area. If you are located outside of the regular delivery service area you will be notified by email of additional delivery charges before your order is shipped. Extraordinary delivery conditions may require an additional fee to be paid. Delivery is not available to Alaska or Hawaii.
Can you ship to APO / FPO addresses?
Sorry, we cannot ship to APO / FPO addresses.
Can you ship to Alaska, Hawaii or Puerto Rico?
Most items are available for shipping to these areas, however we are unable to ship some products to these areas. If an item is unavailable for one of these areas you shall be notified and your ordered cancelled. Additional Shipping Charges may apply. If you have any questions about the availability of an item to one of these areas please contact us.
Do you accept International orders?
Unfortunately at this time we are unable to accept orders outside the United States.
What Is Your Warranty/Guarantee Policy?
All products are covered under the manufacturer's warranty. Please contact us for help with warranty issues for products you purchased through our company. We strive to carry quality furniture that will very rarely require utilization of the manufacturer's warranty.
What is Your Cancellation Policy?
If we are able to cancel your order before it is produced and/or shipped, there is not a charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund.
Cancellations or returns must be authorized in advance.
Please contact us and we will assess the situation.
What is Your Return Policy?
Please reference our Terms and Condition page for detailed shipping and terms & conditions
Who Handles Customer Service?
We strive to carry quality brands and deliver your new furniture in perfect condition. If you need service on furniture, we will do everything we can to help you. The manufacturer usually handles part replacements, etc. There will be a note in the literature that comes with your new furniture that will direct you who to call in the event that service or replacement is needed. If this information is not available, please contact us for assistance. We will do everything we can to make sure you are satisfied.
How can I contact you?
For customer service, questions or special requests regarding any of our products, please feel free to utilize our online Contact Form.
You can also contact us at:
Manhattan Home Design
325 W 38th St Suite 904
New York, NY, 10018
Head Office: 212.600.0850
SALES toll-free: 1.800.917.0297
Sales Department: 917-382-7155