Terms of Sale

As it relates to sale items, if any sale item appears on our Website, it means that the sale items is available in stock. However, due to higher demand and limited availability of sale items, the customer may only cancel the order if the sale item order has not shipped. If the customer cancels any unshipped sale item order after 24 hours of placing the order, we reserve the right to charge the customer a 25% fee for blocking the availability of the sale item on
As it relates to sale items, the sale and delivery of the items are final. Accordingly, once any sale item is delivered, the customer or any of the affiliated parties may not return the delivered sale item and will not have any right under this policy to request a refund.


A pre-order is manufactured just for you or is in the process of being manufactured and allows you to save 40% since we can cut out any storage and warehousing fees.
Our specialized team will start handcrafting it for you and deliver it in just 2-12 weeks. The lead time should show on the page next to the Pre-Order option, feel free to chat with us to confirm it. The standard in the furniture industry is over 20 weeks.
If you have any questions, our team will guide you through the ordering process.


The team was a pleasure to work with - customer service, workmanship, and quality are outstanding. 8 weeks lead time is actually fast for the furniture industry!
-Suzanne Palmer

Being able to customize the color of my furniture was key for us. We placed a custom order, got the colors we needed, and saved big compared to in-stock items. Great experience overall, 12 weeks was worth it!
-Richard Eaton


Custom-made items are put in production within 48 hours after the order is placed.
Pre-orders are not able to be returned or refunded based on buyer’s remorse.
The following terms will apply:

  • Full payment is required for pre-orders.
  • Order can be cancelled within 48 hours without fees.
  • After 48 hours, cancellations will require a 20% fee from the customer.
  • After two (2) weeks a pre-order is placed, the order cannot be canceled, and will have the full right to receive full payment for the order placed for the pre-order item.