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FAQs

Order queries

1. How do I place an order with Manhattan Home Design?
Manhattan Home Design accepts orders 24/7 online. If you need further assistance buying the best furniture, you can also email us at [email protected] Please provide your name, number, the item(s) you are thinking about ordering and any questions or comments.

2. How do I revise or cancel an order once it is placed?
If you wish to revise your order please email [email protected] and include your Order Number.

3. How do I track my order from Manhattan Home Design?
Log in to your Manhattan Home Design account hereIf tracking is not yet provided email [email protected]

Product queries

1.  What is your Custom Order option?
A custom order is manufactured just for you and allows you to save 20% for highest quality items. Our specialized team will start handcrafting it for you and deliver it in just 9-16 weeks. The standard in the furniture industry is over 20 weeks. If you have any questions, our team will guide you through the ordering process.

2. What if my products are damaged in transit?
We recommend you inspect the package as soon as it reaches you before you sign for it. At Manhattan Home Design we take great care in ensuring our goods are packaged to avoid any damage. Yet, if the shipment appears damaged when it arrives, please refuse to accept delivery and notify us immediately at [email protected] We will work with you to ensure a credit, return or replacement, as per your choice.

When you ship the products back to us, please ensure you have saved the original packing materials or please provide supplementary packing materials. If any further damage is caused to the product while in-transit, the responsibility lies with the customer.

Shipping queries

1. What are the shipping costs?
Standard Shipping is priced between $39 - $199 for most locations. Please note delivery is not available to APO / FPO addresses.

2. How will you ship my larger items?
If feasible, Manhattan Home Design will use FedEx to ship your purchase. There are times, when common carrier truck deliveries are performed, which are contracted by our suppliers. These shipments will arrive at your doorstep. All deliveries will be made to ground floors only. Upon receiving the item, you are requested to sign the relevant documents upon checking the furniture. Please note that common carrier deliveries are only performed Monday through Friday exclusively.

3. What is Inside Delivery/White Glove Delivery service?
White Glove Delivery service allows us to provide for in-home delivery and light assembly of most furniture and related items as well as removal of all packaging materials. The shipment will be received by a local delivery agent via a line-haul carrier. The agent upon scrutiny, will determine if the goods are in a deliverable condition. If all is well, the agent will call you to schedule an appointment for delivery.

Deliveries are made between 9:00 AM and 5:00 PM, Monday to Friday. Though already checked by an agent, Manhattan Home Design recommends you personally inspect the items. Upon delivery, you will be required to sign a Proof of Delivery receipt. If you are refusing to accept the shipment due to damage, kindly mention the reason for refusal on the receipt.

It is imperative that you check the shipped goods prior to the delivery agent's departure. It is the responsibility of the agent to ensure no debris is left behind in your residence. Additional delivery fees are required if you are located outside of a regular delivery service area. If you are located outside of the regular delivery service area you will be notified by email of additional delivery charges before your order is shipped. 
White Glove Delivery is not available to Alaska , Hawaii or Canada.

5. Can you ship to Alaska, Hawaii, Puerto Rico or Canada?
Yes. Please email [email protected] for a shipping quote to these areas.

6. Do you accept International orders?
Unfortunately at this time we are unable to accept orders outside the United States or Canada. But we encourage you to hire an international transporter who can ship the item to you. You will be providing their warehouse address for us to ship the product(s).

Product Care

While Manhattan Home Design makes the highest quality upholstered furniture possible, we cannot protect you from those unfortunate accidents that can ruin your furniture. We highly recommend using Scotchgard™ to offer your fabric the ultimate protection against stains.
While no product can guarantee protection from all types of accidents, Scotchgard™ is extremely effective in minimizing the chances of a mishap destroying your upholstery. Here are just a few benefits of Scotchgard™ protection:
  • Helps protect against both oil and water based stains
  • Helps fibers resist soiling
  • Helps spills blot up before they become stains
  • Helps stains release more easily when upholstery is cleaned
  • Helps upholstery stay cleaner longer
  • Effective against fruit drinks, soft drinks and frozen fruit treats
What types of stains are you protected against?
Just about anything. Food and beverage stains. Staining caused by pets and even human bodily fluids. Scotchgard™ does not protect against corrosive liquids, paints, laundry bleach, dies, dye transfer, ink, marking pens, lipstick, wax or chewing gum.
 

What Is Promo Code? How Does It Work?

Promo codes allow you to save even more on your order. Please note that some promo codes may not be used together. How to claim an ongoing offer: 

  1. Redeemed by entering your email address in shopping cart
  2. Limited for one-time use only
  3. Offer cannot be used in conjunction with other email discounts or promo codes
  4. If you are eligible for multiple offers, the highest one will be applied
  5. Remaining offers can be used on separate orders within the valid period.

Free Gifts Policy

Free Gift Promo codes allow you to save even more on your order. Please note that some promo codes may not be used together. How to claim an ongoing offer: 

  1. All Bestsellers are eligible for Free gifts when the respective coupon code is applied.
  2. If the order is cancelled prior to shipping then the free gift stands cancelled on that order.
  3. If the order is confirmed, shipped and then cancelled, the customer can retain the Free gift as a gesture of goodwill.

Transactional queries

1. Do you accept credit cards?
Yes. We accept Visa, MasterCard and Diners Club Cards. Please remember the address in the "Bill To" section of the order form must match the address on file with your credit card company.

2. When will my credit card be charged?
All orders are charged immediately.

3. Is it safe to order from you over the Internet?
Most certainly so. We use SSL (Secured Socket Layer) which encrypts the information that you enter. This is the same level of protection used by banks and financial institutions to ensure that your bank account information can be viewed online.

Most importantly, we do not store credit card information on our web servers. Once an order is placed, the credit card number is immediately masked, barring access even to Manhattan Home Design.

Policy related queries

1. What is your warranty / guarantee Policy?
With a meticulous Quality Control in place, products from Manhattan Home Design meet with timely inspections promising no compromise on the quality of the products that are shipped to you.

All the products offered by Manhattan Home Design are under warranty for one year and manufacturing defect detected in the items in these one year, will be replaced. The warranty does not cover general wear and tear of the products. In the unlikely event that your item has a defect, please email detailed images to [email protected]

2. What is your cancellation policy?

Overstock Sale Items: As it relates to sale items, if any sale item appears on our Website, it means that the sale items is available in stock. However, due to higher demand and limited availability of sale items, the customer may only cancel the order if the sale item order has not shipped. If the customer cancels any unshipped sale item order after 24 hours of placing the order, we reserve the right to charge the customer a 25% fee for blocking the availability of the sale item on ManhattanHomeDesign.com.

As it relates to sale items, the sale and delivery of the items are final. Accordingly, once any sale item is delivered, the customer or any of the affiliated parties may not return the delivered sale item and will not have any right under this policy to request a refund.

Custom Orders: Custom-made items are put in production within 48 hours after the order is placed. Custom orders are not able to be returned or refunded based on buyer’s remorse.

The following terms will apply:

    • Full payment is required for custom orders.
    • Order can be cancelled within 48 hours without fees.
    • After 48 hours, cancellations will require a 20% fee from the customer.
    • After two (2) weeks a custom-made order is placed, the order cannot be canceled, and ManhattanHomeDesign.com will have the full right to receive full payment for the order placed for the custom-made item.
 
Best Sellers: If you request cancellation prior to shipping, we can easily accommodate. After shipping, a 25% restocking fee is required.

3. What is your return policy?
We hope you love all your purchases from our online store. But, if not so, you can return your product within 7 days of the delivery date. It is requested that you return the unused product in its original packaging with double boxing. The shipment must be insured for the full value of the purchase. If any returned item is returned to us with shipping damage, it is the customer's responsibility to file a freight claim and seek reimbursement from the carrier. Do not discard item until a resolution has been reached. The item must be insured with carrier and a declared value must be entered equal to the price customer paid.

Item must be shipped within 2 business days of authorization date.
Customer MUST email return tracking number to [email protected] OR REFUND WILL NOT BE PROCESSED

If you are certain of returning an item, we request you to write to us at [email protected] Our support team will respond to you with a RMA (return merchandise authorization) number and further course of action.

In case of damage, we reserve the right to offer brand new replacement parts. If you wish to return your item rather than accept replacement parts, a 25% restocking fee will be applied and the customer will be responsible for return shipping costs.

Products shipped outside of the continental United States are not eligible for return.

4. What is your refund policy?
In case of a return, the refund received by you will be the amount you paid for the product minus original shipping costs and a 25% restocking fee. Manhattan Home Design is not liable for return shipping or paying the return transportation costs. Given a remote instance of the product reaching our premises damaged, corresponding expenses will be deducted from the refund amount. Please note that, even if an item is a part of promotional ‘free or subsidized shipping’, the actual cost of the shipping will be fully deducted from credit.

The refund will be processed within 10 business days of Manhattan Home Design receiving the returned items. Before processing the return, our QC representatives will conduct a thorough check to confirm if the product is in its original condition.

In case you wish to exchange a product, please be informed that all shipping, handling, administrative, processing and restocking fees will be deducted from the final amount. If there is any balance, without any exceptions it will be issued in the form of store credit.

Manufacturing

Our process starts by searching for the highest quality artisans for all of our products. With this in mind, we work with international manufacturers, including those in Vietnam and China. In most cases, materials are sourced from places such as Italy and Brazil. All of our manufacturers go through a screening process to ensure they operate according to our standards for ethical business practices and quality control, including safe working conditions and environmental impact.

Please, consider that product color may slightly vary due to photographic lighting sources as well as monitor settings.

Price Change Disclaimer

Prices are subject to change without notice. If, within 7 days of the shipment date of your purchase from Manhattan Home Design, you see the same item for less on our website, we'll refund the difference between the two prices. Please note that there will be only one price adjustment per item. Multiple adjustments are not viable.

Advertised Prices
We strive to offer the best quality at the most affordable price. We removed middlemen to keep costs low and keep the company focused on always improving the experience. Our pieces are handcrafted by skilled artisans using only the best quality materials coming from all around the world. We work with the same manufacturers that produce furniture for some of the most reputable brands (R Hardware, R Bobois, B Italia). We are happy to offer furniture at a much lower cost compared to the original designs - up to 80% lower. We offer the same quality materials and manufacturing process at a fraction of the price.

 

You can also contact us at:
[email protected]  

or Manhattan Home Design
325 W 38th St Suite 1501
New York, NY, 10018

Shipping Questions: 646-578-8606, EXT 2
Sales: 646-578-8606, EXT 1

Customer MUST email return tracking number to [email protected] OR REFUND WILL NOT BE PROCESSED

Pre-Order

A pre-order is manufactured just for you and allows you to save 40% since we can cut out any storage and warehousing fees..
Our specialized team will start handcrafting it for you and deliver it in just 7-12 weeks. The standard in the furniture industry is over 20 weeks.
If you have any questions, our team will guide you through the ordering process.

TESTIMONIALS

The team was a pleasure to work with - customer service, workmanship, and quality are outstanding. 12 weeks lead time is actually fast for the furniture industry!
-Suzanne Palmer

Being able to customize the color of my furniture was key for us. We placed a custom order, got the colors we needed, and saved big compared to in-stock items. Great experience overall, 12 weeks was worth it!
-Richard Eaton

PRE-ORDER POLICIES

Custom-made items are put in production within 48 hours after the order is placed.
Pre-orders are not able to be returned or refunded based on buyer’s remorse.
The following terms will apply:

  • Full payment is required for pre-orders.
  • Order can be cancelled within 48 hours without fees.
  • After 48 hours, cancellations will require a 20% fee from the customer.
  • After two (2) weeks a pre-order is placed, the order cannot be canceled, and ManhattanHomeDesign.com will have the full right to receive full payment for the order placed for the pre-order item.