Placing an order is simple! You can shop and checkout securely online with us 24/7. If you’d like extra assistance, our team is happy to help—just email us at [email protected]. Be sure to include your name, phone number, the item(s) you’re considering, and any questions or comments, and we’ll guide you through the process.

If you’d like to make changes to your order, please email us at [email protected] and include your Order Number. Our team will review your request and do our best to accommodate revisions or cancellations before your order is processed for shipment.

You can easily track your order by logging into your Manhattan Home Design account [here]. If tracking details aren’t available yet, simply email us at [email protected], and our team will be happy to provide you with the latest update on your order.

Made-to-Order items are pieces that aren’t kept in our regular warehouse stock. Instead, when you place your order, we work directly with our manufacturer to have the item crafted specifically for you. This ensures you’re receiving a freshly produced piece—not one that’s been sitting on a shelf. Made-to-Order gives you access to a wider selection of styles and finishes, while also ensuring your furniture is made with intention and care. It’s a way to get something tailored to your order rather than pulled from general stock.

We take every precaution to ensure your order arrives safely. However, if your item is damaged in transit, it’s very important to document it at the time of delivery. If visible damage is not noted on the delivery receipt (for example, writing “damaged in transit”), the carrier will deny the claim and we will not be able to issue a refund or replacement.

• Freight Deliveries: Inspect all packages upon delivery for holes, gouges, or visible damage. Note any damage on the delivery receipt before signing. If damage is discovered after opening, email [email protected] within 24 hours with photos. Keep all original packaging for 15 days for any returns or exchanges.
• FedEx/Small Carrier Deliveries: If the package is severely damaged, reject the delivery. For minor damage (such as casters or handles), accept the package, take at least 3 photos, and email us within 24 hours.
• Local Deliveries: Inspect items before signing the delivery receipt. For significant damage, reject the package. For minor issues, take photos and email us—we’ll send a replacement part. Claims must be made within 24 hours.
• Leather Color Variations: Please note that colors may look different across screens. Each leather piece is unique, with natural variations in tone, texture, and hue.

All damage claims must be reported within 24 hours of delivery. Returns due to damage will follow our standard return policies, which may include restocking fees.

At Manhattan Home Design, we craft the highest quality upholstered furniture, but no product can fully prevent accidents or stains. For added protection, we highly recommend using Scotchgard™, which helps safeguard your fabric and keeps your upholstery looking its best.

Benefits of Scotchgard™ protection include:

1. Guards against both oil- and water-based stains
2. Helps fibers resist soiling
3. Allows spills to blot up before becoming stains
4. Makes cleaning stains easier
5. Helps upholstery stay cleaner longer
6. Effective against fruit drinks, soft drinks, and frozen treats

What stains are protected against?

Scotchgard™ helps protect against most food and beverage spills, pet accidents, and human bodily fluids. It does not protect against corrosive liquids, paints, bleach, dyes, ink, marking pens, lipstick, wax, or chewing gum.

Our standard shipping costs range from $10 to $600, depending on the size, weight, and destination of your order. Please note that we are unable to deliver to APO/FPO addresses.

Most larger items are shipped via LTL freight (less-than-truckload), while smaller items are sent through UPS. Standard delivery is curbside, but you may upgrade to White Glove service at checkout for in-home delivery and assembly. Upon delivery, you’ll be asked to sign the carrier’s documents after inspecting your furniture. Please note that freight carrier deliveries take place Monday through Friday only.

White Glove Delivery provides in-home delivery, light assembly, and removal of all packaging materials for most furniture and related items. Your shipment is first inspected by a local delivery agent, who will confirm it is in deliverable condition. Once approved, the agent will call to schedule your delivery appointment.

Deliveries are made Monday through Friday, between 9:00 AM and 5:00 PM. We recommend that you personally inspect your items upon delivery. You will be asked to sign a Proof of Delivery receipt, and if you refuse delivery due to damage, please note the reason on the receipt.

The delivery agent ensures no debris is left behind in your home. Additional fees may apply if your address is outside our regular delivery area; you will be notified by email before your order ships. Please note that White Glove Delivery is not available to Alaska, Hawaii, or Canada.

Yes—shipping to these locations is available by quote only. Please email us at [email protected] to receive a shipping estimate for your order.

At this time, we are unable to ship directly outside the United States or Canada. However, you can use an international shipping service or freight forwarder—simply provide their U.S. or Canadian warehouse address, and we can ship your order there for onward delivery.

What Is Promo Code? How Does It Work?

Promo codes let you save on your order. To use a promo code, enter the code in the shopping cart at checkout. Please note:

1. Promo codes are limited to one-time use.
2. Offers cannot be combined with other email discounts or promo codes.
3. If you qualify for multiple offers, the highest value will automatically be applied.
4. Any remaining offers can be used on separate orders within their valid period.

Yes, we accept all major credit cards for your convenience.

All orders are charged immediately.

Yes! Manhattan Home Design uses secure, encrypted payment processing to protect your personal and financial information. You can shop with confidence knowing your order and payment details are safe.

Manhattan Home Design offers a one-year warranty on all furniture, covering manufacturing defects and workmanship.

Cancellation rules depend on the type of item you ordered:

Made-to-Order Items:

• Can be canceled within 7 days of placing the order for a full refund. After 7 days, cancellations are not permitted.

In-Stock Items:

• Once payment is authorized, your order is considered confirmed.
• In-stock items typically ship same or next day, so cancellations after shipping will require you to cover shipping and handling costs and include a 20% restocking fee.
• All cancellations must be submitted in writing and acknowledged by our team. Note that credit card processing fees (4%) are non-refundable.

Final Sale / Clearance Items:

• Orders from the Clearance section can only be canceled if the item has not shipped.
• If a cancellation is requested before it ships, a 25% fee will apply due to high demand and limited availability.
• Once a cancellation is confirmed, Manhattan Home Design will refund the eligible amount promptly.

Manhattan Home Design accepts returns and exchanges within 30 days of delivery. To be eligible, items must be unused, undamaged, and in their original packaging, preferably double-boxed.

Refunds:

• Refunds are issued minus original shipping costs.
• Customers are responsible for return shipping and must insure the item for its full value.
• If the item arrives damaged at our warehouse, the refund will be adjusted accordingly.

Defective or Damaged Items:

• Email [email protected] with 2–3 photos for return authorization.
• Include all original accessories and packaging.

Return Authorization:

• An RMA number is required before returning any item. Unauthorized returns will be refused.
• Ship items within 2 business days of authorization and email your return tracking number; refunds will not be processed without it.

Processing:

• Refunds or exchanges are processed within 1–2 business days after inspection.

Shipping & Exchanges:

• Customers cover all outbound shipping costs for exchanges.
• Items purchased with "FREE SHIPPING" will have the actual shipping cost deducted from the refund.
• Exchanges are subject to all shipping, handling, and restocking fees; any remaining balance will be issued as store credit only.

Freight / LTL Shipments:

• Palletized truck deliveries may take 24–48 hours for tracking updates.
• If canceled after shipping, customers are responsible for original shipping costs.